How will my item be shipped?
How long will it take for my order to be delivered?
Can I ship to a P.O. box?
What about international import duties?
How do I know my item has shipped?
What if my item is damaged when it arrives?
Returns
How will my item be shipped?
All items are carefully packaged in boxes designed to protect your frame and print while in transit from our facilities to your home. Imagekind offers three shipping options: Ground, Two Business Day, and Next Business Day. Typically (though not in all cases), Federal Express will be delivering your packages. We reserve the right to change shipping partners as we determine (eg. international shipments, etc). Greeting cards are sent via US Postal Service.
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How long will it take for my order to be delivered?
Delivery time equals processing time plus shipping time.
See the charts below for estimated production time:
The following production times are for items we produce in house
We order some items from the publisher directly and they take longer to fulfill
The charts below estimate shipping times:
US Shipping
Shipping to Canada
Shipping International
We use the US Postal Service for greeting cards. The tables below estimate delivery times:
US Shipping
International
*Our delivery estimates allow for processing time in customs. However, Imagekind cannot guarantee international shipping times due to differences in each country’s customs office and the shipment’s final destination.
For the most up-to-date information on your order, check your order status online 24 hours a day at http://www.imagekind.com.
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Can I ship to a P.O. box?
Not at this time. Our carrier requires a physical street address.
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What about international import duties?
The international shipping charges do not include the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery. Please go to our shipping provider www.fedex.com for more information.
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How do I know my item has shipped?
You can view shipping information for your order in the Purchase History tab in the Member Account area. Estimated shipping and delivery times are provided for each item in your order.
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What if my item is damaged when it arrives?
Items that arrive damaged should be immediately reported to Imagekind Customer Service. In order to process damaged items, please report any damage caused during shipping to care@imagekind.com as soon as possible, preferably within 14 days. Please include your Order # for quicker processing. A customer service representative will contact you with further instructions. Imagekind is not responsible and will not replace unreported damaged items that are older than 45 days from receipt of product.
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Returns
We are confident in the quality of our products and your satisfaction is 100% guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund on the price of the item. To return it to us, please pack it in the original packaging and include the completed Return Form. Shipping charges will not be refunded.
Please send all returns to:
Imagekind Returns
3265 NW Yeon Ave
Portland, OR 97210
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